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Flower Delivery Information

If you order by 3:00 pm in Pacific time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 1pm Saturday and 11am Sunday. To find out if the item is available for delivery the same day, please call: 626-570-4723.
You may request a time frame. We are normally able to deliver within four hours on florist delivered orders when our express delivery option is available during checkout. We are unable to guarantee delivery at an exact time.

Express Delivery
We are normally able to deliver within 4 hours on florist delivered orders when our express delivery option is available during checkout. If your item is not delivered within 4 hours we can credit your express delivery fee back to your account. We will do our best to deliver within that time frame.

Delivery Times:
Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school.

During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-8pm.

Funerals
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery.
If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing and it is too late to deliver, we will contact the funeral home to verify the time of the viewing or service on and reschedule the order.

Banners for Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

Delayed Deliveries
For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day. During major flower holidays deliveries may be made as late as 8p.m.

For business deliveries, if the recipient is not there, the business is closed, or there is a delay in the delivery, then the delivery will be attempted the next business day.
Please note: the florist may call the recipient to schedule the delivery.

If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Service Fees
For our delivery charge starts at $8 within San Gabriel City. It will be small fee add in if delivery to different city.

Incorrect Addresses
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. SanGabrielFlower.com is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Pricing for Holidays:
Some items increase in price around major holidays. If the price increases for the holiday you will notice the change when you choose a date that is near a major flower holiday. If the price does not go up then the item does not increase in price for the holidays. Prices normally only increase from Feb 2nd until a few days after Valentine's Day.

Price Change:
Some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.

Card Messages:
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Recipient May Be Contacted, and we preffer to be contacted
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request To Leave Item at Door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. SanGabielFlower.com cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the flower or gift.

Weather effecting Our delivered products:
Severe weather conditions or other acts of God may cause a delay in the delivery of your order.SanGabrielFlower.com is not responsible for delays in delivery caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.

       
       

 

 

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Kim Florist
227 W Las Tunas Dr.
San Gabriel, CA 91776
Tel: 626-570-4723 Fax: 626-570-8379
©2006 www.SanGabrielFlower.com